I am afraid that we are unable to provide installation or maintenance advice as we recommend that such operations are only carried out by engineers who have received training on our Stairlifts. This is for Health and Safety reasons as the consequences of an incorrect installation can potentially be severe. Our stairlifts do not contain any user serviceable parts.
This website will not allow us to put contact details in our response but if you contact Handicare UK and give details of your postcode we can supply details of authorised mobility dealers in your area. Alternatively we can offer a chargeable call out service. I am sorry that we cannot be of further assistance on this occasion.